The data controller is DELTA FORUM d.o.o., Bijenički ogranak III. 11, 10000 Zagreb, OIB: 53710863572.

This Privacy Policy explains what personal data we collect about participants, for what purpose, how we use it, under what conditions we may share it with third parties, how long we retain it, which protection measures we apply, and what rights participants have. In this Privacy Policy, “we”, “us”, and “our” refer to DELTA FORUM d.o.o.

In this context, “personal data” refers to any information about you that you provide to us — for example, when registering for a conference or submitting your details through our website. This may include (but is not limited to) your name, contact details, address, date of birth, occupation, and company name.

What data do we collect and how?

We collect contact details and other personal information necessary to provide our services. Data is collected through our website forms, via cookies, and during the registration or contracting process. Some data is also collected through video recording and photography during conferences or events.

Data collected directly from you:
When we collect data directly from you through forms, we always inform you of the specific purpose or make it clearly understandable (for example, in registration or contact forms). When you register for a conference, create an account, submit a contact form, send us an email, or otherwise provide your details, we may ask for your name, email, phone number, and similar details necessary for providing the service or contacting you.

Mandatory fields on our web forms are marked with an asterisk (*). Providing optional data is up to you, but all collected data is treated equally and protected by the same standards.

Data collected from other sources:
In some cases, we process personal data on behalf of other data controllers, based on service agreements. In such cases, the privacy policies of those controllers apply. If you wish to exercise your rights under GDPR, please contact the respective data controller directly.

Cookie Policy

We use small text files known as cookies, stored on your device — a standard practice on most websites.

What are cookies?
Cookies are small files stored on your computer or mobile device when visiting a website. They help the website remember your preferences (such as login, language, font size, and display settings) so that you don’t have to re-enter them each time.

How we use cookies:
We use functional cookies to recognize returning visitors and remember their preferences for a personalized experience. We also use Google and Facebook analytics cookies to monitor website traffic, improve content, and understand user behavior. Analytical cookies help us view aggregate demographic data (such as age groups or cities) and measure ad performance and conversions.

How to remove or disable cookies:
You can delete or disable cookies in your browser settings. Instructions for the most common browsers (Chrome, Firefox, Safari, Opera, Android, etc.) are available online. Note that disabling cookies may affect some website features.

Purpose of processing personal data

We process personal data to provide and improve our services, fulfill legal obligations, ensure security, detect and prevent fraud, and communicate with you. This includes responding to inquiries, sending information about conferences, and delivering requested materials.

Examples include:
– Managing user accounts
– Providing access to conference content
– Tracking attendance and participation
– Preventing misuse of services
– Improving user experience and services
– Sending updates and newsletters
– Conducting research and user satisfaction analysis

Legal basis for data collection

We process personal data based on legal obligations, performance of contracts, or your consent (for marketing and communication purposes).

Processing of minors’ data

We do not knowingly collect personal data from individuals under 16 years of age without parental or guardian consent. If we become aware of such collection, we promptly delete the data. If you believe we may have collected such data, please contact us at [email protected] .

Who has access to your data?

Access is limited to authorized employees and contracted processors who are bound by confidentiality and data protection agreements. We may share data with trusted partners who assist us in providing services (e.g., hosting, payments, certificates). Some third parties may act as independent controllers (e.g., certification bodies) — in such cases, please review their respective privacy policies.

Your personal data will never be sold or unlawfully shared.

External websites

Our website may contain links to third-party sites. We are not responsible for their content, services, or data handling practices.

Online payments

When paying online, you are redirected to a third-party payment processor. Their terms and privacy policy apply, and we are not responsible for how they handle your data. Please review their privacy policy before submitting payment details.

International data transfers

Although our company is based in Croatia, some of our partners are located outside the EEA. In certain cases, personal data may be transferred to the United States under the EU–US Privacy Shield framework or equivalent protective measures.

Data retention

We retain personal data only as long as necessary to fulfill the purposes stated, comply with legal obligations, or resolve disputes. Data collected with consent is retained until withdrawal of that consent. Once data is no longer needed, it is securely deleted.

Data protection measures

DELTA FORUM d.o.o. takes the security of your personal data seriously. We regularly test and update our physical, technical, and organizational measures to prevent unauthorized access, loss, or misuse. Access is granted only to authorized personnel who are trained in confidentiality and data protection.

Communication over email or the internet may not always be secure. We recommend avoiding sharing sensitive data via unencrypted channels.

Your rights under GDPR

You have the following rights regarding your personal data:
– Right of access – to know whether we process your data and obtain a copy
– Right to rectification – to correct inaccurate or incomplete data
– Right to erasure (“right to be forgotten”) – to request deletion of your data under certain conditions
– Right to restriction of processing – to limit data use in specific situations
– Right to data portability – to receive your data or have it transferred to another controller
– Right to object – to object to processing, including for direct marketing purposes
– Right to file a complaint – to the Croatian Personal Data Protection Agency (AZOP, Martićeva 14, Zagreb, Croatia, [azop.hr](http://azop.hr/))
– Right to withdraw consent – if processing is based on your consent, you can withdraw it at any time

Requests for exercising rights can be submitted:
By post to: DELTA FORUM d.o.o., Bijenički ogranak III. 11, 10000 Zagreb
By email: [email protected]
By phone: +385 98 1844 304

Please note that identification may be required to verify your request.

Changes to this Privacy Policy

Any updates to this Privacy Policy will be announced on our website. We recommend checking this page occasionally to stay informed about possible changes.

Contact

For all questions regarding this Privacy Policy, please contact us at:
📍 DELTA FORUM d.o.o., Bijenički ogranak III. 11, 10000 Zagreb
📧 [email protected]